EU General Product Safety Regulation (EU) 2023/988 Compliance

Brand & Product Identification

Brand Name: Pebble & Caramel

Company Name: Mcellence Nordic

Contact Email: info@pebbleandcaramel.com

Pebble & Caramel is committed to offering safe, high-quality phone cases in full compliance with the EU General Product Safety Regulation (Regulation 2023/988).
While our products are designed and distributed by Pebble & Caramel, manufacturing and printing are carried out by our trusted production partner, based in South Korea.

Our Safety Commitment

We are dedicated to providing products that meet or exceed European safety requirements.
All items undergo strict safety assessments and quality control before they are made available to customers, ensuring they are safe, durable, and responsibly produced.

Product Information

• Brand: Pebble & Caramel
• Warranty: 2-year warranty (valid across the EU & UK, per Directive 1999/44/EC)
• Origin: Manufactured in South Korea by our production partner

Our production partner operates advanced printing technology (IDT Systems D10 Series) to achieve precise and durable results, maintaining the visual and functional quality of every case.

Safety Assessment & Quality Control

Before any product is shipped, it is carefully inspected to ensure:

• Compliance with applicable EU safety directives
• Identification and elimination of potential risks
• Suitability for its intended purpose
• Reliable performance and material quality

Our production partner performs a multi-stage quality inspection for every item to ensure consistent results and defect-free delivery.

Care & Maintenance Guidelines

To preserve the safety and longevity of your case:

• Wipe with a soft, damp microfiber or cotton cloth
• For heavier dirt, add one drop of mild dish soap to the cloth
• Avoid prolonged moisture or water exposure
• Do not use solvents, alcohol, or abrasive materials

Failure to follow care recommendations may void the warranty or affect product performance.

Product Traceability

Each item includes:

• Product and batch identification
• Manufacturer and origin labeling
• Safety and usage instructions
• Clear warnings against improper use

This ensures full traceability and accountability for every case sold.

Safety Notifications & Recalls

In the unlikely event of a product safety issue, Pebble & Caramel will:

• Notify affected customers immediately
• Provide clear information and next steps
• Offer return, replacement, or refund options
• Cooperate with EU authorities during recall or investigation processes

Customer Remedies

If a verified safety issue occurs, customers are entitled to:

• Free repair or replacement
• Full refund of the purchase price
• Additional compensation if damages are proven

To initiate a claim, please contact info@pebbleandcaramel.com with your order details.

Continuous Monitoring & Improvement

Our safety commitment includes:

• Regular reassessment of our products and materials
• Continuous dialogue with our manufacturing partner
• Investigation of all reported safety concerns
• Updates to internal compliance procedures as regulations evolve

Record Keeping & Transparency

All product safety documentation, certifications, and quality control records are maintained by our production partner.

If requested by EU authorities or in response to a verified safety inquiry, we will promptly obtain and provide the relevant documentation to support full transparency and regulatory compliance.

Cooperation with EU Authorities

We fully cooperate with European product safety authorities to:

• Provide access to product data and safety documentation
• Implement recommended corrective measures quickly
• Maintain open, transparent communication throughout

Customer Rights

You have the right to:

• Receive complete product safety information
• Request documentation related to product compliance
• Report any safety concerns at any time
• Receive prompt resolution and fair treatment

Legal Responsibility

Pebble & Caramel acknowledges full responsibility under EU product safety and consumer protection law.
We will:

• Accept liability for verified product defects
• Provide remedies required by law
• Maintain compliance with all EU and UK regulations

Further Information

EU representative: HONSON VENTURES LIMITED, gpsr@honsonventures.com, 3, Gnaftis House flat 102, Limassol, Mesa Geitonia, 4003, CY

Product information: 2 year warranty in EU and Northern Ireland as per Directive 1999/44/EC

Warnings, Hazard: For adults, sourced from South Korea

LUCID number (for shipments to Germany): DE4139628009499

Contact Information

For product safety inquiries or reports, please contact:
Email: info@pebbleandcaramel.com

Pebble & Caramel remains committed to responsible design, safe production, and transparent communication, in full alignment with the EU General Product Safety Regulation (EU) 2023/988.