Frequently Asked Questions
About Our Products
What makes Pebble & Caramel phone cases special?
Our designer phone cases combine high fashion aesthetics with eco-conscious materials. Each case is crafted to enhance your personal style while minimizing environmental impact. Our elegant designs appeal to fashion-forward individuals of all ages who appreciate quality and sustainability.
What materials are your phone cases made from?
Our phone cases are made from PBAT and PLA plant polymer and bamboo fibers. These premium sustainable materials naturally biodegrade within 160 days after disposal, making them an environmentally responsible choice without compromising on style or protection.
Do your phone cases support wireless charging?
Yes! All of our phone cases are designed to be wireless charging compatible, allowing for hassle-free battery charging on the go.
Which phone models do you currently offer cases for?
We currently offer designer cases for iPhone and Samsung Galaxy S models. For specific model availability, please check our product pages or contact our customer service team.
Orders & Production
How are your phone cases produced?
All of our phone cases are made-to-order, which means we produce each item only after it's been purchased. This sustainable approach eliminates excess inventory and reduces waste. Our cases are crafted by our expert manufacturing partners in Italy, the UK, the United States, and Australia.
Where are your orders shipped from?
We produce in the US, UK, Italy, and Australia through our expert manufacturing partners - whichever is closest to you for faster delivery and reduced environmental impact.
How long does it take to receive my order?
Since each phone case is made-to-order, please allow 3-6 business days for production before shipping. Delivery times vary depending on your location, typically ranging from 2-7 business days after production is complete. For more information please visit our Shipping policy.
Can I make changes to my order after it's been placed?
As our production process begins shortly after orders are placed, we have a limited window for modifications. Please contact our customer service team at info@pebbleandcaramel.com immediately if you need to make changes to your order.
Shipping Information
What are your shipping policies?
We offer free shipping on all orders to the United States, United Kingdom, mainland Europe, and Australia. For a detailed list of eligible countries, please check availability at checkout when entering your shipping address.
For all other destinations, applicable shipping rates will be calculated and displayed during the checkout process.
How can I track my order?
Once your order ships, you'll receive an email with tracking information. You can also check your order status by logging into your Pebble & Caramel account.
Returns & Exchanges
What is your return policy?
Non-returnable Items Since all products are made-to-order, we do not accept returns for products unless they are defective or the wrong item was received.
European Union 30-day return policy Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 30 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
What should I do if I receive a defective item?
If you receive a defective item, please contact our customer service team at info@pebbleandcaramel.com within 7 days of receiving your order. Please include photos of the defect along with your order number, and we'll work quickly to resolve the issue.
Sustainability
Are your phone cases really biodegradable?
Yes, our phone cases are made from plant-based polymers and bamboo fibers that naturally biodegrade within 160 days after disposal in appropriate conditions. This is significantly faster than conventional plastic cases that can take hundreds of years to break down.
How should I dispose of my phone case when I'm done with it?
While our cases are biodegradable, we recommend checking with your local waste management facility for the most environmentally friendly disposal method in your area. In many places, our cases can be composted in industrial composting facilities.
Contact Information
How can I get in touch with Pebble & Caramel?
If you have any questions or concerns about your specific item, or if you need further assistance, please contact us at info@pebbleandcaramel.com. We value your business and are here to provide the best customer service possible.