Refund policy
100-Day Free Returns
At Pebble & Caramel, each case is made after you order it, so we don't overproduce. We want you to love yours. If you don't, for any reason, including change of mind, color preference or choosing the wrong iPhone model, you can return it within 100 days of delivery, free of charge.
How to start a return
Email us at info@pebbleandcaramel.com with your order number. You don't need to send the case back, and there are no forms, tags or packaging to worry about. We'll refund the full amount you paid to your original payment method within 10 business days of your request.
Replacements for Defective or Incorrect Items
If your case arrives defective, damaged, or different from what you ordered, we'll make it right. Email us within 100 days of delivery at info@pebbleandcaramel.com with:
- A photo clearly showing the problem
- Your order number
We'll send a free replacement or refund you, whichever you prefer.
Damages and Issues
Please check your order when it arrives. If something isn't right, contact us and we'll sort it out quickly.
Quality Concerns
If you're not happy with the quality of your case, tell us. We want to understand what went wrong, and you can return it for a refund at any point in the 100 days.
Warranty
Every case has a 1-year warranty against cracks and defects. Customers in the European Union have a 2-year legal guarantee under Directive (EU) 2019/771.
Customers in the European Union
The same 100-day free returns apply to you. Your statutory rights under EU consumer law are not affected.
Refunds
Refunds go to your original payment method. Your bank or card company may need a few extra days to post it. If you haven't received your refund 10 business days after your request, plus a few days for your bank to post it, email us at info@pebbleandcaramel.com.
Contact Us
Questions about your order or your case? Email info@pebbleandcaramel.com. We're a small brand and we answer our own emails.