Shipping policy

Here's what you need to know about our shipping process:

Shipping Cost

Shipping is free on all orders, automatically applied at checkout. We currently ship to the US, UK, and Europe.

Production Time

Each item in our store is individually made just for you after you place your order. Your product will be created, packaged, and prepared for shipment within 2-7 days after your purchase.*

Estimated Delivery Times

Each case is made to order to help reduce overproduction and waste.

Please allow an additional 1–2 business days for your case to be crafted before shipping.

Below are the estimated delivery times: 

• United States: 2–4 business days
• United Kingdom: 2–3 business days
• Germany: 2–5 business days
• Other European Countries: 5–10 business days
• Canada: 5–15 business days
• Australia: 3–6 business days
• New Zealand: 5–10 business days
• Asia: 5–15 business days
• South America: 5–15 business days
• Rest of the World: 10–30 business days

Delivery times are estimates and may vary depending on location and local postal services.

Shipping to Alaska, Hawaii, Puerto Rico, and U.S. territories may take an additional 7–12 business days.

Tracking Information

You'll receive a tracking number via email once your order ships so you can follow your package's journey.

If you have any questions about your order status, please don't hesitate to contact us at info@pebbleandcaramel.com.